Key Features for Case Management

Case Profile

• Creation of cases with attachments, metadata, and a managed workflow path
• Full vocabulary management and tagging of cases and associated content

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Capture

• Standardized interfaces for item capture (from capture systems such as fax servers, document automation servers, etc.)

Mailboxes

• Creation of unified mailboxes to capture incoming communication and content types from diverse sources

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Classification

• Classification and categorization of cases in line with application or site specific metadata and descriptors
• Edit and update of case metadata, status, attachments, relationships, markup and a
• Management of cases in classification trees or hierarchical structures

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Content Annotations

• The content annotation feature allows you to add notes directly to an office document or multimedia file, without modifying the original document content. Similar to a 'sticky note', this feature allows you to share ideas or comments with other Nuxeo users while collaborating on common content.

Permissions

• Definition of users, groups and roles with specified permissions and security levels
• High-grade security based on dynamic access control and complex users, groups and permission services (including delegation of power)

Workflow

• Workflow: document, task and process management

Routing

• Centralized routing service to distribute and route cases manually or based on business rules (including pre-defined and customizable distribution lists, a carbon copy system, etc.)
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Audit

• Nuxeo keeps a history all actions performed on content. Both user activities and system generated activities are captured and stored, allowing full visibility into how content is being used. Organizations that manage sensitive documents or have obligations to meet legislative or regulatory compliance mandates use the history feature to verify content handling practices.

Notifications

• Nuxeo allows users to subscribe to notifications on the activities and updates that affect their work. Stay up-to-date and be assured that tasks are being completed, even while not logged into Nuxeo.

Search

• Comprehensive search (including fulltext) and reporting capabilities
• Filing and browsing of cases with file plans, metadata axis (faceted browsing) and social tagging

Faceted Navigation

An advanced navigation mechanism that enables document repository browsing with dynamic filtering on multiple facets (metadata). Navigation facets are fully configurable, and can be defined independently for a given asset type.

Deep Integration Across IT Ecosystem

• The underlying enterprise scale Nuxeo Platform ensures that the digital asset management module works with existing IT infrastructure applications
• LDAP or Active Directory for user and group management
• Single Sign-on support for authentication
• Leverages the underlying CMIS server to ensure interoperability with other content management applications (third party Web Content Management products, other ECM repositories, portals)

Fully Browser- and Web-based

• Web standards and technologies provide a rich browser-based user experience
• No plug-ins or Flash required
• Web access ensures quick and secure access to rich content from any location, any time

Application Development

• CMIS compliant by leveraging the power of the underlying Nuxeo Platform
• Modular, extensible ECM components and services for robust application development
• Easy configuration of complex business logic with Nuxeo Platform's content automation
• Open Java and Web Services (REST) APIs