Subscription Offering for Open Source Content Management Solutions
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Support for Nuxeo ECM Deployments
Outstanding Service From a Skilled, Experienced Team
Technical support at Nuxeo, an integral part of the R&D team, is another point of connection between the customer and the platform designers. Besides resolving issues, Nuxeo Support channels customer comments, questions and suggestions to the product teams to ensure that platform evolutions are closely tied to the customer experience. Highly skilled, well trained, and passionate about service, your project success is their goal. Nuxeo Connect Premium Support options offer access to the expertise of the Nuxeo Support team and SLAs that guarantee the high availability of your content applications. Service Level Agreements to Ensure Quick Problem ResolutionNuxeo support is quick to understand the issues we raise, and highly reactive. Our interactions with them have been very productive. Jason Woerner, V.P. Product Management, EllisDon
Nuxeo Connect Premium Support options are packaged and priced to provide response times in line with the critical nature of your content applications. Three service level options - Silver, Gold, and Platinum - ensure commitments to response times for bug fixes, patches, issue resolution and support hours. |
| Silver
| Gold
| Platinum
| | Service Availability
| Business Hours
| Business Hours
| Up to 24/7
| | Best Effort
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| | Blocker
| 2 days
| 1 day
| 4 hours
| | Critical
| 4 days
| 2 days
| 1 day
| | Major
| 5 days
| 3 days
| 2 days
| | Minor
| maintenance
| maintenance
| 5 days
| | Max Reponse Time
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| | Blocker
| 4 days
| 2 days
| 1 day
| | Critical
| 8 days
| 4 days
| 2 days
| | Major
| 12 days
| 5 days
| 4 days
| | Minor
| maintenance
| 20 days
| 10 days
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About us
About NuxeoFounded in 2000, Nuxeo is a global software company, serving the Enterprise Content Management needs of companies across a broad range of vertical markets. Paris and Boston are our two major corporate centers. We have grown strategically to serve global enterprises with our strong and ever-expanding network of authorized partners and systems integrators with our award-winning Galaxy partner program.Our revenue model is built upon the Nuxeo Connect subscription program, designed to deliver high quality support, maintenance and services to our customer and partner community.Our software development model is founded on the principles of open source: strength of community,visibility into source code and development work, commitment to standards, business-friendly and no-charge software licensing with...
Products
Nuxeo’s content management platform transforms how organizations develop and run content-centric applications to meet their business requirements. It offers a wide range of modules and features to help developers and solution architects build applications faster and maintain them with minimal effort, creating a new breed of sustainable content management solutions.
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