Enterprise Content Management (ECM)
Enterprise Content Management (ECM) is the software technology enabling an organization to globally manage its needs regarding document management and business process management.
ECM answers organizational needs in various domains
Document management issues
- Digitize paper documents
- Create, capture, store, find and retrieve documents
- Manage documents life cycle
- Comply with legal constraints
Content management issues
- Decentralize web publishing
- Organize publishing processes
- Enable various content distribution routes
Collaboration issues
- Share information
- Organize and enhance exchange processes
- Archive project information and create knowledge bases
Business Process Management issues
- Structure document flows into sequenced or parallel tasks
- Automate operational processes
- Ensure the traceability of actions
Characteristics of an ECM platform
Common functions
- Structured or semi-structured content editing
- Workflow
- Search engine
- Taxonomy, tagging
- Versionning
A single infrastructure
- Store structured content
- Manage content status
- Manage security
- Exchange content
Common base for
- Document management and content management
- Collaboration portal
- Knowledge management
- Business intelligence
- Community management
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