Connect Project is the perfect solution to secure your project!
It offers the best of Nuxeo's expertise and help your technical
team to acquire a strong knowledge of the platform.
Nuxeo Connect Project is designed for project and software
development on top of Nuxeo's platform.
This service provides to developers and project managers
Nuxeo's technical and functional expertise to guarantee high
quality and reliability of custom/vertical applications.
Functional
Connect project Functional support provides to functional
administrators all the support they need and the answers about
how to use and configure Nuxeo's solutions.
Customers can easily get access to level 2 Nuxeo's ECM experts.
Nuxeo's knowledge base (based on anonymized cases) is a
powerful tool to get a quick access to real-world cases and
scenarios.
Key benefits:
- Available during office hour and response time under 4
hours
- Online issue tracker
- Nuxeo knowledge base access
- Answers from Nuxeo experts
Developers need to rely on a stable and efficient platform to
provide high quality applications. They need high quality and
up to date documentation to speed their development and deliver
the best value to their users.
Connect Project provides a preferred access to Nuxeo's experts,
helping them in delivering their applications. It also provides
code and architecture review to secure the development phase
and insure state-of-the-art architectures & design
patterns.
Connect Project provides a strong assistance to developers,
reducing projects' time and improving development ease &
efficiency.
Key benefits:
- Access to knowledge base
- Code and architecture review
- Generic bugfixing
- Nuxeo's core team access
Services
Functional & technical support
- Support Portal:
customers get a personal access to Connect Support Portal.
This portal is the unique access to connect services.
- Component
registration: This service offers the opportunity to
register software components they use and to receive related
informations & updates.
- Certified Answers:
Connect Support Portal offers a dedicated search interface to
Nuxeo technical documentation and some exclusive
content.
- Case Management:
online issue tracker with Nuxeo's issue tracker, directly
handled by Nuxeo's experts.
- Core Team access:
Nuxeo's Core Team directly manages your issues.
- Developers
assistance: design assistance, architecture & code
reviews, state of the art design patterns.
Developments Services
- Architecture
review: Feedback on application's architecture and
design.
- Code Audit: Get
feedback and advices on your components to ensure the best
compliance, platform usage and performances.
- Bug reporting :
Preferred access to Nuxeo's issue tracker to report core
issues and get them fixed quickly.
- Bug fixing: Nuxeo
Core Team fixes all reported issues within a guaranteed time.
These fixes are delivered as certified patches and integrated
to the next release of the platform.
Certified Components
- Certified
releases: Privileged access to stable Nuxeo releases
usable in a production environment. These releases are virus
free guaranteed.
- New components exclusive
access: Connect Production provides an access
supported pre-releases of Nuxeo components
- Certified updates:
Preferred access to certified updates and upgrade tools.
Summary
| Nuxeo
Connect |
Silver |
Gold |
Platinum |
| Support
Times |
9h30-17h30,
5d/7 |
9h30-17h30,
5d/7 |
9h30-17h30,
5d/7 |
| Response
Times |
2
days |
4h |
2h |
| Global
coverage |
Nuxeo 5
EP |
| Communication |
email |
email/phone |
email/phone/IM |
| Registered
contacts |
2 |
2 |
5 |
| Number
of projects |
1 |
1 |
2 |
| Functional
assistance |
Yes |
Yes |
Yes |
| Development
assistance |
Yes |
Yes |
Yes |
| Architecture
review |
No |
Yes |
Yes |
| Code
Audit |
No |
Yes |
Yes |
| Patches
and updates access |
Yes |
Yes |
Yes |
| Online
issue tracker access |
Yes |
Yes |
Yes |
| SVN
Search |
Yes |
Yes |
Yes |
| Relevant
topic subscription |
Yes |
Yes |
Yes |
| Custom
notifications |
Yes |
Yes |
Yes |
| Generic
bug fixing |
No |
Major : to plan
with the customer
Blocker : 4 working days in 90% of the
cases |
Major : 4 working
days in 90% of the cases
Blocker : 1 working days in 90% of the
cases |
| Generic
bug report |
Yes |
Yes |
Yes |
| Included
Nuxeo Credits |
6 |
30 |
60 |
| Discount
(consulting/training) |
5% |
10% |
15% |
|
Email: 
11-15 Betterton Street, London, WC2H 9BP, United Kingdom
