Technical SupportThe support team at Nuxeo is an integral part of the R&D team, and another point of connection between the customer and the platform designers. Besides resolving issues, support team members channel customer comments, questions and suggestions to the product teams to ensure that platform evolutions are closely tied to the customer experience.
Nuxeo support is quick to understand the issues we raise, and highly reactive. Our interactions with them have been very productive.
Jason Woerner, V.P. Product Management, EllisDon
Service Level Agreements
The Nuxeo Online Services subscription offers access to the expertise of the Nuxeo support team and SLAs that guarantee the high availability of your content applications.
Silver Gold Platinum Service Availability Business Hours Business Hours Up to 24/7 Best Effort Blocker 2 days 1 day 4 hours Critical 4 days 2 days 1 day Major 5 days 3 days 2 days Minor maintenance maintenance 5 days Max Response Time Blocker 4 days 2 days 1 day Critical 8 days 4 days 2 days Major 12 days 5 days 4 days Minor maintenance 20 days 10 days
Nuxeo Online Services subscribers have easy access to the latest hot fixes, service packs, and upgrades for the Nuxeo Platform and applications. In addition, Nuxeo guarantees forward compatibility, so that even as the Nuxeo Platform functionality grows, usability and accessibility remain constant.