Technical SupportThe support team at Nuxeo is an integral part of the R&D team, and another point of connection between the customer and the platform designers. Besides resolving issues, support team members channel customer comments, questions and suggestions to the product teams to ensure that platform evolutions are closely tied to the customer experience.
Nuxeo support is quick to understand the issues we raise, and highly reactive. Our interactions with them have been very productive.
Jason Woerner, V.P. Product Management, EllisDon
Service Level Agreements
The Nuxeo Online Services subscription offers access to the expertise of the Nuxeo support team and SLAs that guarantee the high availability of your content applications.
Silver Gold Platinum Service Availability Business Hours Business Hours Up to 24/7 Best Effort Blocker 2 days 1 day 4 hours Critical 4 days 2 days 1 day Major 5 days 3 days 2 days Minor maintenance maintenance 5 days Max Response Time Blocker 4 days 2 days 1 day Critical 8 days 4 days 2 days Major 12 days 5 days 4 days Minor maintenance 20 days 10 days
Design and Customization ToolsNuxeo Online Services subscribers have access to Nuxeo Studio, a design environment for the Nuxeo Platform. Nuxeo Studio provides a comprehensive set of customization possibilities that are implemented and maintained without writing a single line of code, and with forward compatibility guaranteed. Subscribers can also extend the functionality of their applications with access to Nuxeo Marketplace offering ready-made packages and plugins.
MaintenanceNuxeo Online Services subscribers have easy access to the latest hot fixes, service packs, and upgrades for the Nuxeo platform and applications. In addition, Nuxeo guarantees forward compatibility, so that even as the Nuxeo Platform functionality grows, usability and accessibility remain constant.
Nuxeo Online Services PortalThe Nuxeo Online Services Portal provides a one-stop shop for subscription customers. They have easy access to maintenance downloads, tracking of support issues, Nuxeo Marketplace packages, and the Nuxeo Studio customization environment.
How much does it cost?A straightforward pricing model allows organizations of all sizes, from large enterprises with mission critical applications to start-ups ramping up their project, to scale their experience.