At Nuxeo, we love third-party validation. When we receive any feedback from end-users – that is to say, from our customers – we pay attention. We view this kind of input as the truest testimony of our performance. If our customers are happy and satisfied, we know we’re taking the right approach.
That’s why we were so pleased this week to announce our selection as a leader in the Enterprise Content Management (ECM) category in the 2021 Emotional Footprint report.
This third-party report recognizes vendors that are highly rated by their users for providing exceptional customer experiences. Developed by SoftwareReviews, a division of the IT research and consulting firm Info-Tech Research Group, the 2021 leadership awards based on the collective knowledge of real users – Nuxeo’s most important opinion source. SoftwareReviews researchers ranked the 18 leading companies based on user sentiment, alongside the ‘value index’ which captures user satisfaction given the costs they are paying.
Based on data from customer reviews and survey feedback, Nuxeo received a +87 net emotional footprint score, a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy & innovation. Nuxeo users’ strongest emotion related to the time saved by the Nuxeo Platform and the appreciative attitude of team members. Nuxeo received a customer experience (CX) score of 8.9, which represents the complete and aggregated satisfaction score from end users.
Nuxeo scored well in multiple Emotional Footprint categories, including Service Experience, where users described the company as “respectful,” “caring,” and “saves time.” Users called Nuxeo’s Strategy & Innovation “inspiring,” while the company’s Product Impact was “performance enhancing” for many customers.
One of the things we really value about the SoftwareReviews Data Quadrant is the Emotional Footprint measurement. By including aggregated emotional response ratings – in the areas of service, negotiation, product impact, conflict resolution, and strategy & innovation – the Footprint creates a powerful indicator of overall user feeling. This lets us know our customers’ views toward Nuxeo and our product from the users’ point of view.
This feedback from end users further validates Nuxeo’s overall commitment to innovation, and reinforces our position as the next-generation leader in the ECM and content services market. Perhaps more importantly, this feedback tells us that our customers highly value Nuxeo’s cloud-native platform – not only because it solves their current information management challenges, but also because it provides the flexibility to adapt as their needs and requirements change over time.
Discover the 2021 Software Reviews Emotional Footprint Report here