Much has been said about the death of ECM and the birth of the Content Services Platform. At Nuxeo, we think we should all be interested in using one within your organization to better connect content silos, and make that business-critical information available and usable to the relevant people within the business.

But what are the key features that you should look for your in your next content services platform? Here’s our answer:

  • scalability
  • flexibility
  • connectivity
  • cloud-native
  • personalization
  • and AI-power!

Below you will find more details about the top 6 features of a CSP - or download the associated infographic to view the top 6 visually.

1. Scalable

We live in a world where the volume of information hitting us is growing exponentially.

As a result, any content services platform needs to be able to cope with this. The needs of a modern business require the management of potentially BILLIONS of items, of any file type, stored in any system or repository. This is not optional - even the smallest of organizations have multiple content and data stores. Join these together and the amount of information you are managing is significant - if your content services platform does not scale accordingly, then it simply will not work.

2. Flexible

A modern business does not run on word documents and PDFs alone.

The huge growth of file formats spans much more than simple office documents and now needs to include the likes of video, audio, and images. The integration of these file types into mainstream business processes is happening and therefore the management of any and all of these file types — natively from within the CSP— is a critical feature.

3. Connected

Arguably this could be the most important feature of all because without connecting together the various information sources within the business you can’t provide a centralized view of your information assets, or deliver personalized content-driven applications to end-users, and you really don’t need to scale massively because you’re only working with one system.

In short, the capability to connect to multiple content and data systems throughout the business including Line of Business applications, other content management systems and both on-premises and cloud based file-shares - is absolutely essential.

Without it, you have just another silo.

4. Cloud-Native

We now live in the era of the cloud. Fact.

For many years there was reticence for organizations to move to cloud-based solutions, and indeed within certain industries, there is still caution, but for most the power, scalability and capabilities available via the cloud simply cannot be delivered in-house.

To that end, software solutions that are built for the cloud fully leverage cloud-based storage, databases, elastic scalability, dynamic pricing and web-based services in an easily configurable manner - and they do that in their native form, not requiring large-scale conversions from on-premise legacy code bases.

5. Personalized

Remember the days when every user got the same interface to an application? Yep - so do I.

But those days are almost behind us - even for enterprise software. A key feature of a modern content services platform is the drag and drop development of personalized interfaces that make it easy and intuitive for users to quickly access the content, processes, and data they need, in a way that works for them.

6. AI-Powered

Artificial intelligence is becoming more and more pervasive in our everyday lives. From personal assistants like Siri and Alexa to very soon driverless cars. The age of AI is here. And the capabilities delivered by AI are very applicable to information management providing advanced and automated classification, recognition and prediction capabilities at a much higher quality and volume that human counterparts.

A good content services platform will be architected to take full advantage of artificial intelligence and machine learning capabilities via the cloud and in turn deliver streamlined automation of previously manual processes, increasing overall productivity and freeing staff to perform more time-sensitive or complex work.

Learn more about how these 6 key features of a Content Services Platform translate into business benefits and can be used within your business by downloading the Gartner Magic Quadrant for Content Services Platforms report.