Why people don't use webmails


Wed 25 May 2005 By nuxeo

No matter how terrific a webmail application can be, people will almost
never drop their regular mail client.

 

You can make a webmail way more efficient, featured, than a heavy mail
client, users will just think it will be useful to get to their mailbox when
they are out of the office. But they will never drop Thunderbird.



This is too bad since one of the goal of CPSMailAccess, the upcoming CPS
webmail, is to fill the gap between datas contained in groupwares and
intranets, making mails behave like any other portal document. And keeping
Thunderbird as the master mail application won't help on this.



After looking at users behavior, I found out that the only reason they act
that way is the lack of desktop integration of a webmail app.



A web application sleeps on your desktop, and this is so annoying to users
that they just close the darn' firefox window.



More desktop integration and interaction are the keys.



If you provide a small desktop application that pops whenever a mail is
dropped in your mailbox, and let you quickly get to your webmail inbox, or
let you quickly get to the mail editor, people will drop their mail
client.



Thanks to Python this can be done quite easily to support most plateforms,
and I will probably start to code later a small desktop app to be released
within CPSMailAccess.



That reminds me a thread in Z3lab Mailing list we had, involving people
from the Z3 ECM project: I keep on thinking that Zope can be the central
part of intranet and desktop apps and that a lot of small of desktop
apps interacting with zope servers will start to come up in the next
years.

(Post originally written by Tarek Ziadé on the old Nuxeo blogs.)


Category: Product & Development