What you will do

Nuxeo is looking for experienced advisors with a blend of both business and technical expertise to join the growing Customer Success team. The Customer Success Advisor will develop a deep understanding of customer business objectives and IT solutions in order to engage in strategic discussions, become a trusted advisor, and ensure customers realize the full value of their Nuxeo applications.

Applications are accepted in:

  • New York, NY
  • Washington, DC
  • Los Angeles, CA
  • Los Gatos, CA
  • Orange County, CA
  • Paris, France
  • London, UK

Primary responsibilities

  • Understand Nuxeo customers including their requirements, solutions, technology, issues, organizational structure, people, and politics.
  • Advise customers on best practices, architecture, adoption, and appropriate use of the Nuxeo Platform.
  • Work with Nuxeo Product and Support teams to effectively communicate and support customer needs.
  • Ensure customers successfully implement their solutions on the Nuxeo Platform and maintain their Nuxeo Online Services subscription.
  • Build and maintain relationships to ensure customers are referenceable advocates of Nuxeo and the Nuxeo Platform.
  • Keep customers updated on the latest Nuxeo developments, offerings, and resources.
  • Identify new sales opportunities within the existing Nuxeo customer base and work with Nuxeo Sales to cultivate and close those opportunities.
  • Identify when to engage and work with Nuxeo Professional Services or a partner.
  • Travel domestically, on average, 50%.

What we are looking for

The role requires talented people with the following qualifications:

  • Minimum 8 years of experience advising clients for a software or professional services organization.
  • Experience as an IT architect or tech lead.
  • Understanding of SSO, modern Web frameworks, object modeling, SQL/NoSQL DB, storage, integration, leading cloud providers and services, high availability, disaster recovery. Experience with Java is a plus.
  • Experience with multiple project methodologies and full-lifecycle SDLC.
  • Business and technical acumen to engage executives, IT managers and developers.
  • Proven ability to navigate customers with complex organizational environments.
  • Solid written and oral communication and presentation skills.
  • Ability to self-manage objectives and deliverables with minimal oversight.
  • Capable of thriving in high-growth environments working with ambiguity and balancing changing priorities.

Additional Information

Contract type: Full-Time
Location: Multiple Locations
Education Level: Bachelor's Degree
Experience Level: 7 - 10 years

Are you up to the challenge?

Awesome! Apply Here