As competition from BigTech enters the financial services market, banks are struggling to deliver added value to their customers.
When the Technology & Operations Department, at one of the top banks in the world, set out to improve customer experience, decrease time to market, and reduce technology costs, they knew they had to transform the business.
Discover how they modernised their legacy systems to use data in new and innovative ways that deliver value to the customer and discover lessons learned about:
- Challenges with competition, regulation, and customer satisfaction
- Common obstacles to success
- The realities of culture and technology change
You can also read this guide to understand how GAFA impacts financial services>