Webinar — Online — June 9th | 2pm ET, 11am PT

Modernizing Customer Communications: The Three Cs

It’s no secret that outdated customer communications technologies - like CMOD and Mobius - present significant challenges for today’s enterprises. These systems were designed decades ago, and are extremely difficult to adapt to modern use cases. They’re often complex to integrate, non-compliant with new regulations, and increasingly expensive to own and operate.

In this webinar, we will discuss the three C’s of Customer Communications Management (CCM): Customer Experience, Compliance and Cost - all critical challenges for enterprise organizations. We will also explore how new content services technologies can address these challenges and modernize how organizations work with critical customer communications like statements, billings, EOBs, policy documentation, etc.

In this session, you will learn:

  • How to move existing customer communications to the cloud
  • Why older CCM systems are not compliant with CCPA or GDPR
  • How to bridge information silos and improve your customer experience
  • Ways to increase accessibility for customer communications
  • How to save millions of dollars annually by modernizing

We will be joined by our partner, One Fathom Above, who will also share best practices for modernizing legacy CCM systems.

Presented by

Chris McLaughlin, CMO

Chris McLaughlin, CMO

Chris McLaughlin is Nuxeo’s Chief Marketing Officer and Chief Product Officer, guiding the global product and go-to-market strategy. He’s responsible for all aspects of marketing, product design, and product management worldwide. Prior to joining Nuxeo, Chris served in a number of executive roles in Dell EMC’s Enterprise Content Division, most recently as CMO. He also served as CMO at Thunderhead, helping this Customer Communications Management software company become one of the fastest-growing technology companies in Europe. Today, Chris has over 20 years of experience in enterprise software with both small, growth-stage and large, global software organizations. Chris graduated from UCLA and works out of the Irvine office in California.

David Proestos, Founder and CEO - One Fathom Above

David Proestos, Founder and CEO - One Fathom Above

David Proestos has over 30 years of experience as a successful senior software executive with core competencies focused on workflow automation, enterprise content management, digital engagement, business process management, sales enablement, enterprise analytics and global sales and marketing strategy. With his experience leading high growth software and services companies, he has helped turn around struggling software companies.

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