Webinar — Online — November 10th at 2PM UK

Re-Inventing Insurance Digital Claims for a Post-Pandemic World

There has been a lot of talk about how the March lockdown has acted as a trigger for insurance businesses to review processes throughout their organisation from the perspective of a ‘new normal’ – where customers and employees alike are living and working remotely, creating additional friction to the speed and ease of doing business of any form.
And that is as true of claims as anything.

With this in mind, Insurance Post in association with Nuxeo, would like to invite you to a webinar in which we will discuss how claims departments are – and should be - re-invented to keep in step with their customers’ changing expectations of what good looks like.

Among the questions we will seek to address are:

  • What simple claims could be managed by straight through processing with decisions made in minutes not days? And what controls – such as fraud checks – need to be put in place to make this a reality?
  • How can insurers and brokers better triage and automate the claims process to make best use of the human resource they have to handle and manage more complex claims – or better identify those that need more attention, such as ones involving vulnerable people?
  • How are organisations able to leverage emerging technologies – including Cloud and AI – to improve access, increase agility, and eliminate manual tasks to streamline important business processes?
  • What lessons can be taken aboard and adapted in terms of managing future surges remotely – events that are often stressful and testing for both employees and claimants? How can new processes and technology be tested in advance to make sure they are robust in the face of these challenges?
  • Working in claims, insurance employees are privy to sensitive and confidential data; how can employers make sure that their privacy rules and checks are as robust remotely as they are within the four walls of the office?
  • Working remotely, how can insurance businesses share knowledge and best practice to less senior members of staff?
  • What skills and attributes do we expect the claims manager of the future to have?

Presented by

Sean Baird, Director of Product Marketing, Content Services Platform, Nuxeo

Sean Baird, Director of Product Marketing, Content Services Platform, Nuxeo

Sean leads Content Services product marketing for Nuxeo Platform. He recently joined Nuxeo, bringing twenty years’ experience managing and marketing content management products and solutions at OpenText and Dell EMC.

Jonathan Swift, Insurance Post Content Director

Jonathan Swift, Insurance Post Content Director

Jonathan has written and commented about the insurance industry since 1998 as a reporter, news editor, editor and content director at Incisive Media.

Jeremy Trott, Ecclesiastical claims director

Jeremy Trott, Ecclesiastical claims director

Jeremy has worked in insurance for over 25 years – holding various roles across underwriting, sales, innovation and claims.

Andrew Jones, Zurich’s Head of Express and Retail Claims

Andrew Jones, Zurich’s Head of Express and Retail Claims

Andrew has worked in claims for sixteen years and has lead Zurich’s Retail and Express Claims function for the last three years. Prior to his current role Andrew has led large change programmes, process improvement, claims operations, and developed business strategy within the UK and EMEA.

Robin Challand, Claims Director, Ageas

Robin Challand, Claims Director, Ageas

Richard Hiscocks, Director of Motor and Casualty Claims, Aviva

Richard Hiscocks, Director of Motor and Casualty Claims, Aviva

Enterprise Content Management Case Management Claims Management