The events of 2020 will have a significant impact on 2021 and beyond. What does that mean from a customer experience perspective?
This on-demand webinar will discuss the five trends that will shape the customer experience in 2021:
- Execute the basics better
- Use more rich media
- Dig into the archives
- Increase the use of 3D
- Learn to say ‘hello’
You will learn how CX leadership can position themselves and their companies to leverage those trends.
In short, this video will cover:
- How CX leadership can position themselves and their companies to adapt to the new landscape
- Where to find and leverage the assets that will drive the customer experience
- What aspects of the customer experience will resonate in 2021