Webinar — Online — January 27 | 2:00 PM ET | 11:00 AM ET

CX in 2021: More of the Same, or an Opportunity for Change?

The events of 2020 will have a significant impact on 2021 and beyond. What does that mean from a customer experience perspective?

This on-demand webinar will discuss the five trends that will shape the customer experience in 2021:

  1. Execute the basics better
  2. Use more rich media
  3. Dig into the archives
  4. Increase the use of 3D
  5. Learn to say ‘hello’

You will learn how CX leadership can position themselves and their companies to leverage those trends.

In short, this video will cover:

  • How CX leadership can position themselves and their companies to adapt to the new landscape
  • Where to find and leverage the assets that will drive the customer experience
  • What aspects of the customer experience will resonate in 2021

View the slides:

View the video recording:

Video Content

Presented by

Alan Porter, Product Marketing Director

Alan Porter, Product Marketing Director

Alan is an industry-leading content strategist and Nuxeo’s Director of Product Marketing. He is the author of “The Content Pool,” and a regular conference speaker, workshop leader, and writer on Content Marketing, Content Strategy, Customer Experience, Brand Management, and Content and Localization Strategy. Named one of the Top 25 Content Strategy Influencers and a Digital Strategy thought leader in 2016 and 2017, Alan is a catalyst for change with a strong track record in developing new ideas, embracing emerging technologies, and introducing operational improvements.

Digital Asset Management