Webinar — Online — September 12, 2019 | 2pm ET, 11am PT

Next Generation Customer Communications Management

Each year billions of documents are produced by the banking industry in the US and Europe. These documents include statements, notices, correspondence, and bills that are essential to managing relationships with customers. However, many banks still rely on legacy print management solutions that cost millions of dollars in maintenance every year, haven’t been updated in over 2 decades, don’t support modern digital access methods like mobile, and most importantly, they don’t conform to modern privacy and security regulations.

Watch this video to learn how your peers are modernizing print management in today’s age of privacy.

This video will cover how to:

  • Replace expensive printing and posting with digital delivery and a “mobile first” strategy
  • Modernize antiquated and expensive legacy print management solutions
  • Manage and maintain compliance with regulatory requirements, such as GDPR and the California Privacy Act
  • Deliver consistent customer service for the print impaired ensuring compliance with Section 508, AMA, AODA, the UK Equality Act

View the slides:

View the video recording:

Presented by

Chris McLaughlin, CMO

Chris McLaughlin, CMO

Chris McLaughlin is Nuxeo’s Chief Marketing Officer and Chief Product Officer, guiding the global product and go-to-market strategy. He’s responsible for all aspects of marketing, product design, and product management worldwide. Prior to joining Nuxeo, Chris served in a number of executive roles in Dell EMC’s Enterprise Content Division, most recently as CMO. He also served as CMO at Thunderhead, helping this Customer Communications Management software company become one of the fastest-growing technology companies in Europe. Today, Chris has over 20 years of experience in enterprise software with both small, growth-stage and large, global software organizations. Chris graduated from UCLA and works out of the Irvine office in California.

Tim Nelms, Vice President International, Crawford Technologies

Tim Nelms, Vice President International, Crawford Technologies

Vice President International, Tim is responsible for delivering Crawford Technologies customer communications solutions in markets outside of North America. Tim is a well-known authority on the regulatory and technical requirements for high volume customer communications in Europe. He is a board member of the UK Association of Accessible Formats and local country Chairman for the PDF Association in the UK.

Enterprise Content Management Content Services Application Modernization