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Webinar — Online — Mar 11 | 10:00 AM ET | 7:00 AM PT

Embrace Touchless and Virtual Claims to Resolve Customer Pain Points

According to Intelligent Insurer’s Claims Survey, nearly 60% of insurance executives identified touchless claims as the innovation that has the greatest potential to drive efficiency. As more and more customers head online—and use mobile devices in the claims process—it’s the ideal time to discover how you can get ahead through embracing touchless and virtual claims, developing a frictionless customer journey and reducing your costs.

During the 1-hour webinar you’ll find out how to:

  • Create the right talent and technology infrastructure to ensure you’re ready for the touchless claims revolution; get your data strategy in good working order so you can plug automation into the claims process; gain new insights from business-specific AI analysis; and avoid common pitfalls
  • Support each touchpoint in the claims customer journey with the optimum mix of technology and human intervention to seamlessly expedite the process
  • Understand why touchless claims call for a more sophisticated fraud detection process with earlier risk profiling, and use analytics and machine learning to streamline genuine customers through the process with minimal risk and reduced operational costs
  • Move from proof-of-concept initiatives that require AI expertise and instead focus on business-ready tools that support your critical business objectives and processes—such as analysing and gaining actionable insights from image and video content

Presented by

Bryant Vernon, Chief Claims Officer, Aviva Canada

Bryant Vernon, Chief Claims Officer, Aviva Canada

Panelist

Joel Farvault, Head of Augmented Claims, AXA Group Operations

Joel Farvault, Head of Augmented Claims, AXA Group Operations

Panelist

Melissa Hill, AVP Data & Analytics, American Family Insurance Claims Services

Melissa Hill, AVP Data & Analytics, American Family Insurance Claims Services

Panelist

Sean Duffy, EVP & Chief Claims Officer, Skyward Specialty Insurance

Sean Duffy, EVP & Chief Claims Officer, Skyward Specialty Insurance

Panelist

Sean Baird, Director of Product Marketing, Content Services Platform, Nuxeo

Sean Baird, Director of Product Marketing, Content Services Platform, Nuxeo

Panelist

Robin Roberson, Managing Director North America, Claims Central

Robin Roberson, Managing Director North America, Claims Central

Moderator

Enterprise Content Management Case Management Claims Management