Nuxeo Privacy Policy

Effective Date: May 25, 2018

Hello, and welcome to Nuxeo’s Privacy Policy. Thank you for your interest in Nuxeo, our website (www.nuxeo.com) and all other redirecting domain names (“Website”), software, mobile applications, and other services provided by us and on which a link to this Privacy Policy is displayed.

At Nuxeo, your privacy is critically important to us. Nuxeo is committed to protecting and respecting your privacy. This Privacy Policy sets out how Nuxeo, our Website, Nuxeo Online Services (“NOS”), Nuxeo Connect, Nuxeo Cloud Operations (“NCO”), and Nuxeo Brand Manager (“NBM”), (“Nuxeo,” “us,” “our,” or “we”) collect and use information from customers and other individuals who access or use our services that link to this Privacy Policy (the “Services). By using our Services, you understand that we will collect and use your information as described in this Privacy Policy.

Please familiarize yourself with this Privacy Policy. If you have any questions about it or our treatment of the information you provide us, please contact us by by email at: [email protected]. This Privacy Policy is updated on an ongoing basis, as necessary, and a formal review is conducted annually. We will handle information in accordance with the Privacy Policy in effect at the time we handle that information. Updates to this Privacy Policy will be posted publicly on the Website and be effective immediately as of the date at the bottom of this document.

If you or your organization has an individual agreement with us, that agreement may have privacy terms that also apply to the information you provide to us under that agreement. Please review the terms in that agreement because they may be different or more restrictive than the terms in this Privacy Policy.

This Privacy Policy does not apply to any third-party websites and apps that you may use, including any that are linked to in our Services. You should review the terms and policies for third-party websites and apps before clicking on any links.

Nuxeo’s core product and services help our customers build powerful applications to manage their digital content using our Nuxeo Platform, our Nuxeo Studio configuration tool, and our Nuxeo cloud and hosting services. As part of our Services, our customers and end users may provide us with personal information so we can validate and provision their use of our services.

Acceptance of Terms

In order to request and use the Services, users are required to provide names and email addresses to us. Any Personal Information that is submitted or collected during your use of the Services will be subject to this Privacy Policy. Your use of the Services will also be subject to additional terms you and Nuxeo agree to, as relevant.

By visiting the Website or using the Services in any manner, you acknowledge that you fully accept the practices and policies outlined here, and you consent to our collection, use, and transfer of your information in the following ways. If you do not accept the Privacy Policy as a whole you must immediately stop using the Website and Services.

1. How We Collect Information

To provide and improve our Services, we collect information about visitors to our sites, users of our Services, the devices they use, and sometimes their locations. We may also collect some Navigation Information, in accordance with our Cookies Policy below.

We collect certain information directly from you, such as when you fill out forms (for example completing forms on our sites requesting quotes or online applications for free trials of our Services) with a name or email address. Such information typically includes your first name, last name, personal and/or professional contact details, credit card or payment card information, address, your Nuxeo browsing history, information about your preferences using our Services, as well as any contact or other information you choose to provide for us to undertake the Services.

We collect other information, usually about devices, browsers, or locations, automatically (you would not be typing this information into a form). We may also collect information about you from other sources, such as if we purchase a list of contact information of people who may be interested in our Services.

You have a choice about whether you visit our sites, install our apps, or provide information to us. However, if you do not provide us with certain information, you may not be able to use some parts, or even any parts, of our Services. For choices you may have, please see Section 5 of this Privacy Policy.

2. What Information We Collect And How We Use it

“Personal Information” refers to any information that you choose to submit to us that identifies you personally. This includes, for example, your name, email address, company name, address, phone number, and other information about you and/or your business. This can also include information about you that is publicly available, information that is available about you online via sites like Facebook, LinkedIn, Twitter, and Google.

Your main choice for this type of information is simply not providing it, such as by not creating a profile or not leaving a comment in a blog. For other choices you may have, please see Section 5 of this Privacy Policy.

In addition to other uses mentioned in this Privacy Policy, we may also use your Personal Information to:

  • Improve your browsing experience by personalizing the Website;
  • Process and complete transactions, and send related information, including transaction confirmations and invoices;
  • Manage your use of sites and/or services, respond to inquiries and comments and provide customer service and support;
  • Analyze your use of our Services and Website for trend monitoring, marketing and advertising purposes;
  • Investigate and prevent fraudulent activities, unauthorized access to the services, and other illegal activities;
  • Send you information we think may be of interest to you by email or other means;
  • Link the analytics information we store to Personal Information you submit to us; and
    Contact you for marketing purposes related to our business, which we think may be of interest to you.
    For choices you may have, please see Section 5 of this Privacy Policy.

“Navigation Information” refers to information about your computer, device, visits to the Website, and logins to the Services, including your IP address, geographic location, browser type, product version, referral source, length of visits, pages viewed, and heatmapping. We use Navigational Information to operate and improve the Website and Services, and may also use it to provide you with personalized information about Nuxeo. Due to the nature of what is being collected, it is possible that Navigational Information may include Personal Information.

Lawful Basis for Processing Your Information.
If European data protection law applies and Nuxeo acts as a controller, our lawful basis for collecting and using the information described in this Privacy Policy will depend on the information concerned and the specific context in which we collect or use it.

We normally collect or use information from you or others only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may have a legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person. For example, when we:


  1. Use information to create and manage an account, we need it in order to provide relevant services.

  2. Use names and email addresses for email marketing purposes, we do so with your consent (which you can revoke at any time).

  3. Gather usage data and analyze it to improve our Services, we do so based on our legitimate interest in safeguarding and improving our Services.

If you have questions about or need further information concerning the lawful basis on which we collect and use your personal information, please contact us using the contact details provided in Section 11 of this Privacy Policy.

3. Sharing Information

We do not rent, sell, or share your information with third parties except as described in this Privacy Policy. We will never sell your Personal Information to a third party. We may share and disclose your personal information to third parties under any of the following circumstances:

  • To Service Providers. The Website and Services integrate some services provided by third parties. We may share some of your information with these service providers in order for them to provide their services, including removing repetitive information from prospect lists, analyzing data, providing marketing assistance, conducting customer and/or user profiling, and providing customer service. As such, the terms and privacy policies of these service providers may apply to you as well. Acceptance of these service provider terms is required to access the Website and Services. Further information is set out below in our Cookies Policy.
    Nuxeo seeks to conclude data processing agreements with each service provider before third party services are implemented into the Website or Services in order to ensure that your Personal Information is used, stored, and transferred securely and in accordance with European Union law. Even so, Nuxeo does not control or assume any responsibility for the content or practices of these service providers, including their data storage and transfer policies, and this Privacy Policy does not apply to these features, which are governed by their own policies and terms. The Website and Services may contain links to other websites run by third parties. Our provision of these links does not amount to our endorsement of these other websites, nor their content, owners, or practices. This Privacy Policy does not apply to those other websites, which are governed by their own terms and policies. Nuxeo does not control or assume any responsibility for the content or practices of these other websites.
  • To Affiliates. We may share your information with other companies under common
    ownership or control with Nuxeo. These companies use your information as described
    in this Privacy Policy.
  • For Safety, Security, and Compliance with Law. We may share your information to follow applicable law, or to respond to legal process (such as responding to a valid subpoena, warrant, audit, or agency, law enforcement, or national security action, or to prevent fraud) where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
  • For Business Transactions. We may share your information during a corporate transaction like a merger, or sale of our assets. If a corporate transaction occurs, we will provide notification of any changes to control of your information, as well as choices you may have.
  • As may be required to fulfill orders, to conduct billing/credit card processing, to provide services to and for our customers, and for email housing (as a consequence of uses already described in this Privacy Policy).
  • For Consent. We may share your information in other ways if you have asked us to do so or have given consent.
  • Your information may also be shared With Your Employer or Organization. When you create an account or user role with an email address assigned to you as an employee, contractor or member of an organization, such as [email protected] or [email protected], that organization (if it is a Nuxeo customer with certain features) can find your account and take certain actions that may affect your account.

4. Retention of Personal Information

We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal data and limit active use of it. We will also delete any of your Personal Information from our servers upon your request, as detailed in Nuxeo’s Opt-Out & Anti-Spam Policy below.

See Section 5 for choices about storage of your information.

5. Your Choices

This section describes many of the actions you can take to change or limit the collection or use of your information.

  • Opt-Out and Anti-Spam Policy
    • If you provide us with your Personal Information, you have the following rights with respect to that information to:
      • Review the Personal Information that you have supplied to us;
      • Request a correction of any errors or change of outdated information or omissions in the Personal Information that you have supplied to us;
      • Request that your Personal Information not be used to contact you;
      • Request that your Personal Information be removed from our solicitation list(s);
      • Request that your Personal Information be deleted from our records; or
      • Opt out of being solicited by Nuxeo.
    • To exercise any of these rights, please contact us by email at [email protected] or send mail to 223 Bedford Ave, PMB 516, Brooklyn, NY 11211. We will act promptly to amend or delete your Personal Information and will notify you accordingly. Please note that the use, storage, and transfer of some your Personal Information may be necessary for the purposes of our relationship. If we receive a request to delete Personal Information that is categorized as being necessary, we will contact you and work with you to find a reasonable solution.
    • You may unsubscribe from receiving our marketing communications at any time by clicking on the “unsubscribe” link located on the bottom of our emails, contacting us by email at [email protected], or contacting us by post at 223 Bedford Ave, PMB 516, Brooklyn, NY 11211.
    • If you are a registered user of our Services, or have engaged in transactions with us, we may continue to send transactional or relationship messages (e.g. account notifications) after you opt out of marketing messages.
  • Our Policy Regarding Cookies and Other Related Technology

    • A “cookie” is a small text file that a website or online service saves on your computer or mobile device when you visit the website or use the service. Cookies enable websites and services to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time so you do not have to keep re-entering them whenever you return or browse from one page to another.
    • Nuxeo uses cookies to ensure that we provide you with the best experience when using the Website and to track visitor statistics. Cookies enable Nuxeo to improve the functionality and effectiveness of the Website and Services.

    • The types of cookies you may encounter and how we use them:

      • Strictly necessary/essential cookies
        • These cookies are essential in order to enable you to navigate our website and use its features, such as accessing secure areas of the website. These cookies do not collect personally identifiable information from visitors. Without these cookies, we would not be able to provide with you the service you have requested.
      • Performance/analytical cookies
        • These cookies collect information about how visitors use a website, such as which pages are most popular or which pages result in the most error messages. These cookies do not collect personally identifiable information from visitors. The information these cookies gather is aggregated and therefore anonymous. We use this information to maintain, operate, and continually improve our Services.
      • Functional cookies
        • These cookies allow the Website to remember choices you make (such as your username, language, and preferences) and provide an enhanced and more personal experience.
    • How to control cookies:
      • You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit the Website or use the Services and some features or functionalities may not work.
      • If you continue without changing your settings, we will assume that you are agreeing to receive all cookies from the Website and Services.
      • If you would like to change your preferences, you may do so by following these instructions:
        • Adjust your browser settings.
        • A number of websites provide detailed information regarding cookies, including AboutCookies.org and AllAboutCookies.org.
        • To change how Google Analytics collects and uses information, you may have to install the Google Analytics Opt-Out Browser Add-On by clicking here. For Mixpanel’s Opt-Out click here.
        • New technologies such as Mozilla’s Do Not Track allow you to tell websites not to track you.
      • To exercise choices for tailored advertising, please visit the following sites (please note that you may still receive advertising content, it just will not be tailored to you):
        • Network Advertising Initiative’s Consumer Opt-Out Link
        • Digital Advertising Alliance’s Consumer Opt-Out Link
        • TRUSTe’s Advertising Choices
        • Google Ad Settings
        • For your mobile devices, please read your operating system’s instructions.
      • We do not recognize or respond to browser-initiated Do Not Track signals.
  • Device and Usage Information
    • If you do not want us to see your device location, you can turn off location sharing on your device, change your device privacy settings, or decline to share location on your browse.
  • Complaints
    • We are committed to resolving valid complaints about your privacy and our collection or use of your personal data. For questions or complaints regarding our data use practices or Privacy Policy, please contact us by email at [email protected], or contacting us by post at 223 Bedford Ave, PMB 516, Brooklyn, NY 11211.

6. Users From Outside The United States

By using our Services, you:

  • Acknowledge that your information will be processed as described in this Privacy Policy;
  • Consent to having your information transferred to our affiliates and facilities, in the United States or elsewhere, and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

    If you are in Switzerland or the European Economic Area (EEA), you may have additional rights under data protection law.

  • Transfers of Personal Information

    • Nuxeo is compliant with European Union law and maintains strong data protection and privacy controls to protect your Personal Information and ensure that its security during international transfer and any periods of storage in foreign locations. As an international company, we may transfer and access Personal Information from around the world, including between and from within the European Union and the United States. Regardless of where you or your data are located, this Privacy Policy shall apply, even if we transfer Personal Information to other countries.
  • Other Rights
    • You can access and review information associated with your account at any time. You also can request the following information:
      • How we collect and use your information and why;
      • The categories of recipients of your personal data;
      • How we received your data; and
      • How long we use or store your personal data or the manner in which we determine relevant retention periods.
    • You also have a right to correct your personal data. In certain situations, you can ask that we erase or stop using your information (and object to use of your persona data) or export your data.
    • Where we rely on your consent to process your personal data, you have the right to decline consent and/or if provided, to withdraw consent at any time. This will not affect the lawfulness of processing prior to the withdrawal of your consent. At any time, you can request that we stop using your information for direct marketing purposes. For choices you may have, please see Section 5 of this Privacy Policy.
    • You have a right to provide us with guidance on the use, storage, and deletion of your personal data after your death.
    • You have a right to raise questions or complaints with your local data protection authority at any time.
    • If you wish to exercise these rights, please contact us at [email protected].

7. Children’s Privacy

Our Services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Services. If you are a minor, please do not use our Services or send us your information. We delete information that we learn is collected from a minor without verified parental consent.

8. California Resident’s Privacy

If you are a California resident, you may ask for a list of third parties that have received your information for direct marketing purposes during the previous calendar year. This list also contains the types of information shared. We provide this list at no cost. We do not share your information with third parties for their own marketing purposes.

9. How We Protect Your Information

To keep your information safe, we use physical, electronic, and managerial tools. We apply these tools based on the sensitivity of the information we collect, use, use, and store, and the current state of technology. We use a range of security technologies and processes to protect your Personal Information from unauthorized access, use, and disclosure. Our servers are housed in secure and controlled environments administered by Amazon Web Services (AWS), which are protected from unauthorized access as per the AWS Cloud Security policy: see here. Personal Information is encrypted when it is collected via the Website and Services and/or is transmitted to third-parties in accordance with this Privacy Policy.

Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology. In addition, we enter into confidentiality agreements which require that care and precaution be taken to prevent loss, misuse, or disclosure of your Personal Information.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our sites; any transmission is at your own risk. Once we have received your Personal Information, we will use robust procedures and security features to prevent unauthorized access.

10. Changes to this Policy

We may amend this Privacy Policy to reflect changes in the law, our companies, our Services, our data collection and use practices, or advances in technology. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used. Depending on the type of change, we may notify you of the change by posting on this page or by email. Please carefully review any changes made to this Privacy Policy.

11. How to Contact Us

For questions or complaints regarding our use of your information or Privacy Policy, please contact us by email at [email protected], or contacting us by post at 223 Bedford Ave, PMB 516, Brooklyn, NY 11211.

This Privacy Policy was last updated on: May 25, 2018