Improved Customer Experience Through Digital Transformation

How a Top Bank Improved Customer Experience Through Digital Transformation

As competition from BigTech and FinTech enter the financial services market, banks are struggling to deliver added value to their customers.

When the Technology & Operations Department, at one of the top banks in the world, set out to improve customer experience, decrease time to market, and reduce technology costs, they knew they had to transform the business - but how?

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What's inside

This bank modernized their legacy systems to use data in new and innovative ways that deliver value to the customer.

Explore their digital transformation journey and discover lessons learned about:

  • Challenges with competition, regulation, and customer satisfaction
  • Common obstacles to success
  • The realities of culture and technology change

Download this use case and learn how to improve CX in Financial Services organizations !

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Generali
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ABN AMRO