How a Top Bank Improved Customer Experience Through Digital Transformation

Defusing the Ticking Time Bomb of Legacy Data

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As competition from BigTech and FinTech enter the financial services market, banks are struggling to deliver added value to their customers while introducing new products and services. Loss of market share and decreasing customer satisfaction are very real concerns for today’s traditional banking institutions.

When the Technology & Operations Department, at one of the top banks in the world, set out to improve customer experience, decrease time to market, and reduce technology costs, they knew they had to transform the business - but how?

The bank modernized their legacy systems to use data in new and innovative ways that deliver value to the customer.Explore their digital transformation journey and discover lessons learned about:

  • Challenges with competition, regulation, and customer satisfaction
  • Common obstacles to success
  • The realities of culture and technology change

Download this complimentary use case today!

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Type: Issue Brief

Topics: Content Services, Enterprise Content Management, Application Modernization, Customer Experience

How a Top Bank Improved Customer Experience Through Digital Transformation
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LVMH
Generali
TBWA
ABN AMRO