This guide has been developed for insurance executives who are concerned about their ability to quickly react to the changing world of claims processing. In this guide, executives will learn:
Why traditional claims processing is not meeting the needs of the insured
How claims processing is making use of modern technologies to evolve
In a world of competition based on customer experience, it’s time to change the view that claims comes last or isn’t part of the revenue generation engine. The price of a poor claims experience is simple: loss of the customer and brand reputation, at a time when a single negative experience has the potential to “go viral.”
Read this guide to discover how your claims process can deliver a superior customer experience and improve customer loyalty.