The Benefits of Straight Through Claims Processing

The Benefits of Straight Through Claims Processing

This issue brief explores why insurers must consider straight through claims processing as a way to meet customer demands without sacrificing business results.

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Today’s consumers consistently complains about the lack of communication and transparency into the claims process. They also express frustration with the amount of time it takes to settle a claim and the fairness of the settlement.

With pressure to increase profitability, higher customer experience expectations, and a talent crisis at hand, insurers must look to straight through processing as the only scalable way to match the retail experience consumers have come to expect, and accelerate the end-to-end process without sacrificing business results.

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