The world of knowledge management is changing. The new age of knowledge management integrates silos of information and provides employees with the tools necessary to provide customers with relevant, timely information.
The challenge many organizations face today involves the exploration and implementation of an integrated knowledge management system.
This article explores and addresses these challenges with a real-world example of how one of the largest retail and healthcare companies built a knowledge management (KM) application to support more than 18,000 call center agents.
Type: Issue Brief
Topics: Enterprise Content Management